Japan Rail Pass Exchange Offices
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Where can I exchange my Japan Rail Pass in Japan?
Japan Rail Pass Exchange Offices: the major offices throughout Japan where an Exchange Order can be exchanged for a Japan Rail Pass. Below are a few of the 51 offices throughout Japan where the Exchange Order can be exchanged for a Japan Rail Pass.
Once you’ve got your Japan Rail Pass Exchange Order in hand, there’s only one more step left! After arriving in Japan, you’ll need to turn in the exchange order (voucher) at the nearest exchange office.
Don't have your pass yet? Buy your Japan Rail Pass now!
Here’s our step-by-step guide so that you’re extra prepared.
Japan Rail Pass Exchange Process:
When you order a Japan Rail Pass through Japan Experience, as previously stated, we will send you a voucher to your shipping address in your home country or even to your place of accommodation in Japan. This voucher is not the pass itself but will be used to exchange for your pass in Japan. The process is as follows:
- Take your voucher(s) to one of the many JR exchange offices. Refer to the extensive list below to find an office. Many of these offices will be located inside JR train stations, but as well as a number of major airports, such as Kansai International Airport, Haneda Airport, and Narita Airport. Note that not all major airports in Japan will have an exchange office.
- Present your voucher(s) to the JR exchange office staff along with the passport(s) associated with each. You will be asked to confirm your activation date. Remember, your activation date and exchange date DO NOT have to be the same. If you intend to use your pass from a later day, you are free to do so, as long as it is within 30 days of the exchange date.
- Receive your usable JR Pass and, if you wish, you'll be able to make reservations for any upcoming train rides with reserved-seating options. This can also be done at a later time at a JR office or at the machines also available at JR stations.
Plan out ahead of time where and when you’ll exchange your pass using this official list of offices.
NOTE: Regional passes can only be exchanged at certain exchange offices within the region. Please check beforehand.
For those who order train tickets with us at Japan Experience, there is a different exchange process done at machines at train stations.
Japan Rail Pass Exchange Offices in Tokyo
Narita Airport Terminal 1
- JR East Travel Service Center (Ekitabi concierge)
8:30-18:00, every day of the year - JR Ticket Office
6:30-8:30, then 18:00-21:45, every day of the year - Narita International Airport Terminal 1 Travel Center
10:30-18:00, every day of the year
Narita Airport Terminal 2
- JR East Travel Service Center (Ekitabi concierge)
8:30-20:00, every day of the year - JR Ticket Office
6:30-8:30, then 18:00-21:45, every day of the year
Haneda Airport International Terminal 3 (Tokyo Monorail)
- JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby)
6:45-20:00, every day of the year
NOTE THAT THE JR RAIL PASS CAN BE USED ON THE TOKYO MONORAIL
JR Pass office at Narita Airport
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Tokyo Station
- Japan Rail Pass Exchange Corner (Yaesu Central Ticket Gate, 2F)
7:30-20:30, every day of the year
- Japan Rail Pass Exchange Corner (Yaesu North Ticket Gate, 2F)
9:00-19:00, every day of the year
- JR East Travel Service Center (Japan Rail Cafe)
9:00-17:00, every day of the year
- JR East Travel Service Center (Marunouchi North Exit)
7:30-20:30, every day of the year
- JR Tokai Tours Tokyo Office
10:00-19:00, every day of the year
Shinjuku Station
- JR East Travel Service Center (New South Ticket Gate)
8:00-19:00, every day of the year
- JR East Travel Service Center (Central East Ticket Gate)
9:00-18:00, every day of the year
Ueno Station
- JR East Travel Service Center (Central Ticket Gate)
8:00-18:00, every day of the year
Shibuya Station
- JR East Travel Service Center (South Ticket Gate)
9:00-18:00, every day of the year
JR Office at Tokyo Station
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Ikebukuro Station
- JR East Travel Service Center (West Exit)
9:00-18:00, every day of the year
Shinagawa Station
- JR East Travel Service Center (Central Ticket Gate)
8:00-18:00, every day of the year
- JR-Central Ticket Office
9:00-19:00, every day of the year
- JR Tokai Tours Shinagawa Office
Mon-Fri: 10:00-18:00
JR office at Shinagawa Station.
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Japan Rail Pass Exchange Offices in Yokohama
Shin-Yokohama Station
- JR-Central Ticket Office (Shinkansen East Ticket Gate)
8:00-20:00, every day of the year
- JR Tokai Tours Shin-Yokohama Office (Shinkansen West Ticket Gate)
Mon-Fri: 10:00-18:00
Yokohama Station
- JR East Travel Service Center (Central South Ticket Gate)
10:00-18:00, every day of the year
Eastern shinkansen entrance at Shin-Yokohama Station.
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Japan Rail Pass Exchange Offices in Osaka
Kansai International Airport
- JR Ticket Office (Kansai-Airport Train Station, JR Ticket Gate)
5:30-23:00, every day of the year
Osaka Station
- JR Ticket Office (Central Gate, No. 12 and 13)
6:00-22:00, every day of the year
- Nippon Travel Agency TiS Osaka Branch (Travel Service Center Osaka)
8:00-20:00, every day of the year
Shin-Osaka Station
- JR East Travel Service Center
8:00-20:00, every day of the year
- JR Ticket Office (JR-West East)
6:00-22:00, every day of the year
- JR Ticket Office (JR-Central Central)
5:30-23:00, every day of the year
- Nippon Travel Agency TiS Shin-Osaka Branch
Mon-Fri: 7:00-20:30
Sat/Sun/Holidays: 7:00-20:00
- JR Tokai Tours Shin-Osaka Office (Shinkansen South Ticket Gate)
Mon-Fri: 08:30-20:00
JR East Tourist Information Center in Shin-Osaka Station.
@Osaka-info.jp
Japan Rail Pass Exchange Offices in Kyoto
Kyoto Station
- JR Information Counter (1F, International Arrivals Lobby)
8:00-20:00, every day of the year
- JR Ticket Office (1F, Central Gate)
6:30-21:00, every day of the year.
- JR Ticket Office (1F, JR-Central Hachijo Shinkansen)
8:30-23:00, every day of the year
- JR Tokai Tours Kyoto Office (1F, Hachijo Exit)
8:00-20:00, every day of the year
Kyoto Station, Kyoto
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Japan Rail Pass Exchange Office in Chubu
Nagoya Station
- Japan Rail Pass Exchange Office
10:00-19:00, every day of the year
- JR Ticket Office
6:00-10:00, then 19:00-23:00, every day of the year
- JR Tokai Tours Nagoya Office (Central Concourse)
Mon-Fri: 8:00-20:00
Sat/Sun/Holidays: 8:00-19:00
- JR Tokai Tours Nagoya Station Hirokoji Entrance Office (Hirokoji Exit)
Mon-Fri: 7:30-20:00
Sat/Sun/Holidays: 8:00-18:00
Hamamatsu Station
- JR Ticket Office (Shinkansen Transfer Gate)
8:00-20:30, every day of the year
- JR Tokai Tours Hamamatsu Office (Shinkansen Ticket Gate)
10:00-18:00, every day of the year
Shizuoka Station
- JR Ticket Office
8:00-20:30, every day of the year
- JR Tokai Tours Shizuoka Office
10:00-18:00, every day of the year
Ticket gate at Shizuoka Station
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Japan Rail Pass Exchange Office in Hokkaido
New-Chitose Airport Railway Station
- JR Hokkaido Visitor Information Desk (B1F, Ticket Gate)
8:30-19:00, every day of the year
Sapporo Station
- JR Information Desk (Temporary Location: West Ticket Gate)
8:30-19:00, every day of the year
Hakodate
- JR Ticket Counter for Rail Pass
10:00-12:30, then 13:30-18:00, every day of the year
Kushiro
- JR Ticket office
10:00-18:00, every day of the year
Sapporo Tourist Information Desk in Sapporo.
@www.sapporo.travel
Japan Rail Pass Exchange Office in Kyushu
Kokura Station
- JR Ticket Office
10:30-18:00, every day of the year
Hakata Station
- JR-KYUSHU Ticket Office
7:00-21:00, every day of the year
Nagasaki Station
- Ticket Office
10:00-17:30, every day of the year
Saga Station
- Travel Service Center
Mon-Fri: 10:30-12:00, then 13:00-18:00
Sat: 10:30-18:00
- Ticket Office
Sun/Holidays: 10:30-18:00
Oita Station
- Ticket Office
10:00-18:00, every day of the year
Kumamoto Station
- Ticket Office
11:00-18:00, every day of the year
Miyazaki Station
- Ticket Office
10:30-18:00, every day of the year
Kagoshima-Chuo Station
- Travel Service Center
Mon-Wed/Fri-Sun/Holidays: 10:00-18:00
- Ticket Office
Thu: 10:00-18:00
JR Office at Kagoshima Chuo Station.
