The Japan Rail Pass provides access to all train lines operated by Japan Railways (JR) throughout Japan (except for some high-speed trains including the 'Nozomi' Shinkansen) for a period of 1, 2 or 3 weeks.

The Japanese railway network consists of more than 20 000 km of track. With this ticket, you can reach the main attractions on the 4 main islands of the Japanese archipelago.

The Japan Rail Pass can be used 24/7, all year long, even if it is sometimes difficult to get a seat during the holiday periods:

• From December 28th to January 6th: New year holiday during which most Japanese go back to their hometowns
• From April 27th to May 6th: 'Golden week', time during which Japanese people travel in the country
• Around August 15th: 'O-bon Festival', which brings families together.

The JR Pass allows unlimited use of JR trains, including bullet trains, for a certain period of time, and can save you money if you plan on taking multiple long-distance train journeys.

If you are traveling to multiple cities in Japan and plan on using the bullet train (Shinkansen) or other long-distance trains (local, express or limited-express trains), then the JR Pass can be a cost-effective option.

The Japan Rail Pass exchange voucher issued by Japan Experience is refundable up to one year after its date of issue. There is a 15% cancellation fee withheld from the refund whatever the date of cancellation.

If you lose your Japan Rail Pass, reimbursement can only occur if the pass has not been exchanged and 6 months from the issue date of the exchange coupon. The cancellation fee remains 15% as long as there is validation from our supplier that the exchange coupon has not been exchanged, whatever the date of cancellation up to one year after the date of issue.

You are eligible for a full refund if you booked a new Japan Rail Pass with the same duration or more. In the rare event of your Japan rail pass being lost in the post, you will be eligible for a full refund, but only 6 months after purchase - the time needed to check that the voucher has not been exchanged with JR in Japan. Proof of loss can be issued on request and forwarded to your insurance company.

Please note that unused JRP Vouchers can only be refunded when successfully returned to any of our reception offices within 365 consecutive days from the purchase date.

Delivery issues will not constitute an exception so please allow sufficient time to organise your return as we are unable to offer any extensions. To be eligible for a partial refund, we must receive the unused voucher within the agreed timeframe.

Please keep in mind that the refund will be dependent on the purchase price.

Japan Experience is not responsible for any denied exchange of the voucher for the Japan Rail Pass once in Japan, regardless of the reason.

You have already ordered your Japan Rail Pass, and upon reflection, you would like to change the duration, or switch from a normal pass to a Green pass. Either of these options are possible.

All you need to do is place a new order immediately. 

You must then return to us your first voucher for a full refund (excluding delivery costs of the first order), by registered mail, with a note of explanation, to the following address:

Japan Experience

Suite 14, 137-139 High Street Beckenham 

BR3 1AG, London

United Kingdom

Please note that there is still a delivery charge for the new delivery. We thank you in advance for checking that you will receive your delivery before your departure (estimate your delivery time) prior to confirming your Japan Rail Pass purchase online..