Japan Rail Pass Exchange Offices

Published on : 27/01/2025
by : Japan Experience

Where can I exchange my Japan Rail Pass in Japan?

Japan Rail Pass Exchange Offices: the major offices throughout Japan where an Exchange Order can be exchanged for a Japan Rail Pass. Below are a few of the 51 offices throughout Japan where the Exchange Order can be exchanged for a Japan Rail Pass.

Once you’ve got your Japan Rail Pass Exchange Order in hand, there’s only one more step left! After arriving in Japan, you’ll need to turn in the exchange order (voucher) at the nearest exchange office.

In general, the following locations throughout the country will have JR and JR Pass exchange offices for you to trade in a Japan Rail Pass voucher for the actual usable pass:

Major JR Stations in Tokyo
Major JR Stations in Osaka
Major JR Stations in Kyoto
Major JR Stations in Fukuoka
Major JR Stations in Shikoku
Major JR Stations in other regions
Major Airport Terminals

Take a look at a more in-depth list of offices throughout major regions in Japan where you can exchange your voucher for your Japan Rail Pass, as well as information on the exchange process itself and other information!

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Here’s our step-by-step guide so that you’re extra prepared.

Japan Rail Pass Exchange Process:

When you order a Japan Rail Pass through Japan Experience, as previously stated, we will send you a voucher to your shipping address in your home country or even to your place of accommodation in Japan. This voucher is not the pass itself but will be used to exchange for your pass in Japan. The process is as follows:

Take your voucher(s) to one of the many JR exchange offices. Refer to the extensive list below to find an office. Many of these offices will be located inside JR train stations, but as well as a number of major airports, such as Kansai International Airport, Haneda Airport, and Narita Airport. Note that not all major airports in Japan will have an exchange office.
Present your voucher(s) to the JR exchange office staff along with the passport(s) associated with each. You will be asked to confirm your activation date. Remember, your activation date and exchange date DO NOT have to be the same. If you intend to use your pass from a later day, you are free to do so, as long as it is within 30 days of the exchange date.
Receive your usable JR Pass and, if you wish, you'll be able to make reservations for any upcoming train rides with reserved-seating options. This can also be done at a later time at a JR office or at the machines also available at JR stations.

Plan out ahead of time where and when you’ll exchange your pass using this official list of offices.

NOTE: Regional passes can only be exchanged at certain exchange offices within the region. Please check beforehand.

For those who order train tickets with us at Japan Experience, there is a different exchange process done at machines at train stations.

Japan Rail Pass Exchange Offices in Tokyo

Narita Airport Terminal 1

JR East Travel Service Center (Ekitabi concierge)
8:30-18:00, every day of the year
JR Ticket Office
6:30-8:30, then 18:00-21:45, every day of the year
Narita International Airport Terminal 1 Travel Center
10:30-18:00, every day of the year

Narita Airport Terminal 2

JR East Travel Service Center (Ekitabi concierge)
8:30-20:00, every day of the year
JR Ticket Office
6:30-8:30, then 18:00-21:45, every day of the year

Haneda Airport International Terminal 3 (Tokyo Monorail)

JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby)
6:45-20:00, every day of the year

NOTE THAT THE JR RAIL PASS CAN BE USED ON THE TOKYO MONORAIL

Narita JR Pass — JR Pass office at Narita Airport
@wikimedia

Tokyo Station

Japan Rail Pass Exchange Corner (Yaesu Central Ticket Gate, 2F)
7:30-20:30, every day of the year
Japan Rail Pass Exchange Corner (Yaesu North Ticket Gate, 2F)
9:00-19:00, every day of the year
JR East Travel Service Center (Japan Rail Cafe)
9:00-17:00, every day of the year
JR East Travel Service Center (Marunouchi North Exit)
7:30-20:30, every day of the year
JR Tokai Tours Tokyo Office
10:00-19:00, every day of the year

Shinjuku Station

JR East Travel Service Center (New South Ticket Gate)
8:00-19:00, every day of the year

JR East Travel Service Center (Central East Ticket Gate)
9:00-18:00, every day of the year

Ueno Station

JR East Travel Service Center (Central Ticket Gate)
8:00-18:00, every day of the year

Shibuya Station

JR East Travel Service Center (South Ticket Gate)
9:00-18:00, every day of the year

Tokyo JR Office — JR Office at Tokyo Station
@Wikimedia

Ikebukuro Station

JR East Travel Service Center (West Exit)
9:00-18:00, every day of the year

Shinagawa Station

JR East Travel Service Center (Central Ticket Gate)
8:00-18:00, every day of the year
JR-Central Ticket Office
9:00-19:00, every day of the year
JR Tokai Tours Shinagawa Office
Mon-Fri: 10:00-18:00

JR Shinagawa — JR office at Shinagawa Station.
@Wikimedia

Japan Rail Pass Exchange Offices in Yokohama

Shin-Yokohama Station

JR-Central Ticket Office (Shinkansen East Ticket Gate)
8:00-20:00, every day of the year
JR Tokai Tours Shin-Yokohama Office (Shinkansen West Ticket Gate)
Mon-Fri: 10:00-18:00

Yokohama Station

JR East Travel Service Center (Central South Ticket Gate)
10:00-18:00, every day of the year

Shin Yokohama gate — Eastern shinkansen entrance at Shin-Yokohama Station.
@Wikimedia

Japan Rail Pass Exchange Offices in Osaka

Kansai International Airport

JR Ticket Office (Kansai-Airport Train Station, JR Ticket Gate)
5:30-23:00, every day of the year

Osaka Station

JR Ticket Office (Central Gate, No. 12 and 13)
6:00-22:00, every day of the year
Nippon Travel Agency TiS Osaka Branch (Travel Service Center Osaka)
8:00-20:00, every day of the year

Shin-Osaka Station

JR East Travel Service Center
8:00-20:00, every day of the year
JR Ticket Office (JR-West East)
6:00-22:00, every day of the year
JR Ticket Office (JR-Central Central)
5:30-23:00, every day of the year
Nippon Travel Agency TiS Shin-Osaka Branch
Mon-Fri: 7:00-20:30
Sat/Sun/Holidays: 7:00-20:00
JR Tokai Tours Shin-Osaka Office (Shinkansen South Ticket Gate)
Mon-Fri: 08:30-20:00

JR East Travel Center — JR East Tourist Information Center in Shin-Osaka Station.
@Osaka-info.jp

Japan Rail Pass Exchange Offices in Kyoto

Kyoto Station

JR Information Counter (1F, International Arrivals Lobby)
8:00-20:00, every day of the year
JR Ticket Office (1F, Central Gate)
6:30-21:00, every day of the year.
JR Ticket Office (1F, JR-Central Hachijo Shinkansen)
8:30-23:00, every day of the year
JR Tokai Tours Kyoto Office (1F, Hachijo Exit)
8:00-20:00, every day of the year

Japan Rail Pass Exchange Office in Chubu

Nagoya Station

Japan Rail Pass Exchange Office
10:00-19:00, every day of the year
JR Ticket Office
6:00-10:00, then 19:00-23:00, every day of the year
JR Tokai Tours Nagoya Office (Central Concourse)
Mon-Fri: 8:00-20:00
Sat/Sun/Holidays: 8:00-19:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office (Hirokoji Exit)
Mon-Fri: 7:30-20:00
Sat/Sun/Holidays: 8:00-18:00

Hamamatsu Station

JR Ticket Office (Shinkansen Transfer Gate)
8:00-20:30, every day of the year
JR Tokai Tours Hamamatsu Office (Shinkansen Ticket Gate)
10:00-18:00, every day of the year

Shizuoka Station

JR Ticket Office
8:00-20:30, every day of the year
JR Tokai Tours Shizuoka Office
10:00-18:00, every day of the year

Shizuoka St gate — Ticket gate at Shizuoka Station
@Wikimedia

Japan Rail Pass Exchange Office in Hokkaido

New-Chitose Airport Railway Station

JR Hokkaido Visitor Information Desk (B1F, Ticket Gate)
8:30-19:00, every day of the year

Sapporo Station

JR Information Desk (Temporary Location: West Ticket Gate)
8:30-19:00, every day of the year

Hakodate

JR Ticket Counter for Rail Pass
10:00-12:30, then 13:30-18:00, every day of the year

Kushiro

JR Ticket office
10:00-18:00, every day of the year

Sapporo Tourist Information Desk in Sapporo.
@www.sapporo.travel

Japan Rail Pass Exchange Office in Kyushu

Kokura Station

JR Ticket Office
10:30-18:00, every day of the year

Hakata Station

JR-KYUSHU Ticket Office
7:00-21:00, every day of the year

Nagasaki Station

Ticket Office
10:00-17:30, every day of the year

Saga Station

Travel Service Center
Mon-Fri: 10:30-12:00, then 13:00-18:00
Sat: 10:30-18:00
Ticket Office
Sun/Holidays: 10:30-18:00

Oita Station

Ticket Office
10:00-18:00, every day of the year

Kumamoto Station

Ticket Office
11:00-18:00, every day of the year

Miyazaki Station

Ticket Office
10:30-18:00, every day of the year

Kagoshima-Chuo Station

Travel Service Center
Mon-Wed/Fri-Sun/Holidays: 10:00-18:00
Ticket Office
Thu: 10:00-18:00

More information about your JR Pass // How to make the most out of the Japan Rail Pass

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