JR EAST PASS (Nagano, Niigata area)
The Nagano-Niigata Region
Both coastal and mountainous cities, Nagano and Niigata are a taste of the countryside not too far from Tokyo. On the way to Nagano, explore Karuizawa, a luxurious hotspring resort. Further on, Nagano: made famous by the 1998 Winter Olympics, today it is a top spot for Buddhist pilgrimages and walks in the beautiful Japanese Alps.
Niigata, is an area well-known throughout the country for its local produce such as rice. A modern city, it is also one of the most important fishing ports. This city is also the gateway to Sado Island, a special island where nature and hiking reign supreme.
Conditions of the JR East Nagano Niigata Area Pass
Delivery time
Your pass (e-voucher) will be delivered to the email used for booking 5 working days after your booking. It is important to check your spam mailbox in case you pass falls into it.
If you want it before as you will need to use it before 5 working days, do not hesitate to contact us.
Eligibility
Those who do NOT have a Japanese passport are eligible: non-Japanese tourists or foreign residents.
Exchange
Travelers must exchange with a printed copy of their e-voucher within 3 months of the purchase date.
To exchange the voucher you're passport is necessary.
The start date can no longer be changed once the voucher has been exchanged.
JR Exchange Offices:
Mito Station, Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:00 weekends and holidays.
Niigata Station, Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:00 weekends and holidays.
Nagano Station, Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:30 weekends and holidays.
Narita Airport Terminal 1, JR EAST Service Center, daily from 8:15 to 19:00. JR Ticket Office, daily from 6:30 to 8:15 and 19:00 to 21:45.
Tokyo Station, JR East Service Center (Marunouchi North Exit), every day from 7:30 to 20:30.
Shinagawa Station, Information Center (Central), every day from 9:00 to 19:00.
Ueno Station, Information Center (Central), every day from 9:00 to 19:00.
Shinjuku Station, JR East Travel Service Center (New South Exit), every day from 8:00 to 19:00. Information Center (East), every day from 9:00 to 19:00.
Shibuya Station, Information Center (South), every day from 10:00 to 18:30.
Ikebukuro Station, Information Center (Central), every day from 9:30 to 18:00.
Yokohama Station, Service Center, 10:00 to 20:00 Monday through Friday, 10:00 to 19:00 weekends and holidays.
Validity
What is included with the pass?
This pass covers the following trains:
Trains on the JR East Limited Express lines, either local or express, between Tokyo and Nasushiobara, as well as those between Tokyo and Joetsumyoko via Nagano. Travelers can also be able to go between Tokyo and Nikko.
The Tokyo Monorail between Haneda International Airport and Tokyo.
The Narita Express between Narita International Airport and Tokyo.
The Izku Kyuko line between Ito and Izukyu-Shimoda.
The Echigo TOKImeki line between Arai and Naoetsu.
The Tobu Direct Limited Express trains "Nikko," "SPACIA Nikko," "Kinugawa," and "SPACIA Kinugawa" to travel to Nikko and Kinugawa Onsen.
The Joetsu Shinkansen between Tokyo and Niigata, and the Hokuriku shinkansen between Tokyo and Joetsumyoko.
What is excluded with the pass?
This pass does not allow travel on JR buses.
This pass cannot be used on the Tokaido Shinkansen.
Seat Reservation
Reservations can only be made after exchanging the voucher for the pass.
With the JR East Niigata-Nagano Pass is possible to make reservations for Shinkansen and limited express on the JR East Website before arriving.
With the pass, no additional fee is required when reserving seats.
Non-reserved Ordinary Class cars can be accessed freely. In order to travel in first classes (Green Car or Gran Class), or on night cars, an extra fee is required.
To access the platforms, show your pass to the staff located at the platform gates.
To reserve a seat, ask the staff at the ticket office.
It is a personal pass. Please always carry your passport when using the pass as station and train staff may check it.
Cancellation
An unused voucher is refundable for one year from the date of issue.
The voucher can be refunded if it has never been exchanged.
A cancellation fee of 15% of the value of the voucher exists.
No refund is possible for a voucher received by us more than one year from the date of issue.
For lost e-tickets, please contact us for a new copy.
Common Questions